Making the most out of MyChart Messaging

Making the most out of MyChart Messaging

With an increasing number of patients using MyChart messaging to communicate with their health care teams, we’ve decided to create this guide to help you get the most out of the platform. Following these tips will make MyChart messaging as helpful, efficient, and effective as possible for you and your care team.

Please note that multiple members of your care team may view MyChart messages in order to provide an appropriate and efficient response. This may include medical assistants and clinicians other than your primary care provider.

While your provider makes every effort to respond to MyChart messages as soon as possible, it may take several days to receive a response. Also, providers may not be able to respond to multiple messages on the same day.

For some concerns, it is much better to schedule an appointment.

Examples include:
• Urgent concerns such as severe symptoms or time-sensitive questions about medication.
• Complex concerns such as multiple medical problems, changes in chronic conditions, or issues affecting multiple parts of the body.
• Detailed questions or concerns that require a lengthy conversation.

Please note that MyChart messages use character limits to promote clear and concise communication. We recommend making an appointment if you need to have a more in-depth conversation with your provider.

Please DO NOT use MyChart messaging:
• for feedback or personal conversations.
• to request a phone call from your provider.
   Our providers dedicate the majority of their time to seeing patients and are happy to speak with you during a visit.
• to request something for another patient.
   MyChart messages are part of your medical record, and we need each patient’s information to be contained in their own medical record.

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